Privacy Policy

 

Effective Date: 12 July 2026

 

SE Collective Holistic Therapies (“SE Collective”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information with care, respect and in accordance with applicable Australian privacy laws.

 

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, enquire about our services, or engage with us.

 

Who We Are

SE Collective Holistic Therapies provides holistic counselling, remedial massage, energetic bodywork and wellbeing services throughout Australia, including both in-person and online appointments.

 

Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Your name

• Email address

• Phone number

• Information you provide through our contact forms

• Appointment enquiries

• Information relevant to your health or wellbeing where you choose to provide it

• Payment information processed securely through Stripe

• Website usage information collected through cookies or analytics

Providing health information is entirely voluntary, however it may be necessary for us to determine whether our services are appropriate for you.

 

How We Collect Information

We collect information when you:

• Submit a contact or enquiry form through our website.

• Contact us by email, phone or social media.

• Book an appointment.

• Complete client intake or consent forms.

• Attend appointments with us.

• Browse our website.

Some technical information, including browser type, pages visited and device information, may be collected automatically through website analytics and cookies.

 

Why We Collect Your Information

We collect personal information to:

• Respond to enquiries.

• Arrange appointments.

• Provide counselling, massage or energetic bodywork services.

• Maintain appropriate client records.

• Process payments.

• Improve our website and services.

• Meet our legal and professional obligations.

We only collect information that is reasonably necessary for these purposes.

 

Confidentiality

Your privacy is important to us.

Information shared during counselling or treatment sessions is treated confidentially and stored securely.

There are limited circumstances where information may be disclosed, including where:

• you provide your consent;

• disclosure is required by law;

• there is a serious and imminent risk to your safety or the safety of another person;

• records are required by subpoena or other lawful authority.

Where possible, we will discuss any necessary disclosure with you.

 

Payment Information

Payments may be made in person or securely online through Stripe.

SE Collective Holistic Therapies does not store your full credit or debit card details. Online payments are processed in accordance with Stripe’s own privacy and security practices.

 

Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using secure business systems and, where applicable, in secure physical records.

While every reasonable effort is made to protect your information, no method of electronic transmission or storage is completely secure.

 

Website Analytics and Cookies

Our website may use cookies and analytics tools to understand how visitors use the website and to improve functionality and user experience.

Cookies generally do not identify you personally, although they may collect information about your device or browsing activity.

You can manage or disable cookies through your browser settings.

 

Third-Party Services

Our website may contain links to third-party websites or services.

These websites operate independently of SE Collective Holistic Therapies, and we are not responsible for their privacy practices or content.

 

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request corrections if you believe information is inaccurate, incomplete or out of date.

Requests can be made using the contact details provided below.

 

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or business practices.

The most current version will always be available on this website.

 

Contact Us

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact:

SE Collective Holistic Therapies

 

Email: hello@secollectiveholistictherapies.com.au

 

Website: www.secollectiveholistictherapies.com.au

 

We will endeavour to respond to privacy enquiries within a reasonable timeframe.